.Flat Shipping Policy
We provide a flat shipping fee on most items to desitinations in the continental U.S.A.
Additional Shipping Policies
We can ship to most addresses in the world. However, please note there may restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Exchanges and Returns Policy
If your item is in like new condition, you may exchange it for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping charges.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Call us toll free at 844-DON-PEPE.